Quality ·Quality Guidelines ·Quality Certificate ·Quality Control ·Quality Assurance

Quality Guidelines Customer satisfaction ZF’s efficiency is determined by our highly motivated staff. By involving all stakeholders and continuous communication, our employees' satisfaction can be maintained on a permanent basis. Competitiveness We can ensure ZF’s long-term corporate success by providing innovative, high-quality, and cost-efficient solutions for a global market. Sense of responsibility The prerequisites for achieving optimum working results are a distinct awareness of quality as well as assuming responsibility both for oneself and for the Group. Employee satisfaction ZF’s efficiency is determined by our highly motivated staff. By involving all stakeholders and continuous communication, our employees' satisfaction can be maintained on a permanent basis. Process-oriented management approach Applying efficient processes with balanced interaction to achieve highest product and service quality – that is the basis for our management system. Partner supplier Our suppliers make an essential contribution to the quality of our products. In order to achieve common quality objectives we cooperate with our suppliers as partners. Continuous improvement The principle of continuous improvement is an important element of our actions and secures corporate success for the future. Friedrichshafen, 02.01.2007 H.-G. Haerter, V K.-I. Schmidt, VVQ

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